Answer customers
on WhatsApp,
even when you’re busy.
Concierge answers the questions you get every day: how much it costs, when you’re open, how to get there, whether there’s a free slot. Write your answers once, and it replies on WhatsApp and Telegram, evenings and weekends included.
Up and running in minutes
Nothing to install and no server to set up. Open it in your browser, connect a channel and write your answers. Messenger and Instagram are coming soon.
Scan a QR code from your phone, just like WhatsApp Web. Telegram connects in a few minutes too.
For example: whoever writes “price” gets your prices, and whoever writes at night hears that you’ll get back to them in the morning.
Within seconds, at any hour. Anything it can’t answer waits for you on the Conversations screen.
What Concierge does for you All the features →
The same answers, menus and contacts on WhatsApp and Telegram. Every reply goes back to the channel the customer wrote from.
When a customer writes “price”, “address” or “hours”, they get the answer you wrote in advance. Each answer can work on every channel or on just one.
Anyone writing outside your opening hours gets a fitting reply, and anyone writing to you for the first time gets an automatic greeting.
The customer picks a number from the menu and gets the right follow-up. A menu can also ask a question and save the answer to the customer’s card.
The bot offers the customer free times and books the appointment straight into your calendar. It can send a confirmation and a reminder, and a connected Google Calendar keeps busy times off the list.
When there is no ready answer, the AI replies from what you wrote about the business. If it isn’t sure of its answer, it sends nothing and the message waits for you.
A voice note is turned into text, and Concierge answers it just like a typed message.
The AI replies in the language the customer wrote in: Hebrew, English, Russian, Ukrainian or Arabic. The bot’s built-in messages can switch to that language too.
A personal message to contacts who have already written to you, for example by tag. Messages go out slowly and gradually, and anyone who replies STOP hears nothing more.
Everyone who writes to you gets a card with their details, tags and your team’s notes. No limit on how many, on every plan.
See what was answered, what’s waiting for you and why. Jump into any conversation, reply yourself or hand it to a colleague.
The bot waits a few seconds before each reply and never floods anyone with messages. Conversations feel natural, and your number stays safer.
How many messages came in and how many were answered automatically. Everyone on the team signs in with their own account, with permissions that fit their role.
A whole conversation, not one reply
A menu walks the customer through step by step: a message, a few choices and a follow-up for each. Along the way it can ask a question, offer free times and book an appointment. Anyone who stops halfway picks up exactly where they left off. In the dashboard this is called a “flow”.
Where your data lives, and who sees it
Your conversations are stored on servers in Tel Aviv, and only you and your team can see them. Connection details are encrypted, and backups are deleted after 60 days. We don’t sell messages or use them to train AI.
The site and the dashboard come in five languages, with Hebrew and Arabic shown properly right to left. AI replies are written in the language the customer wrote in.
Concierge connects to WhatsApp the way WhatsApp Web does, not through Meta’s official business API. That goes against WhatsApp’s terms, so there is a risk the number gets blocked, mostly when you send a lot of messages.
To keep that risk down, the bot replies at a calm pace by default and campaigns go out slowly. Telegram doesn’t have this risk, because it works through the official bot API.
WhatsApp is a trademark of Meta Platforms, Inc. DutyDesk is not affiliated with Meta and is not sponsored by it.
Simple pricing, by the size of your business
Every plan answers customers and includes a calendar and contacts. Bigger plans add more channels and more team members, plus menus, booking and AI replies. Switch plans any month.
- Connected channels1
- People on the team1
- AI replies a monthNot on this plan
- Transcribed minutes a month100
- Menus, and booking by the botNot on this plan
- Contacts, calendar and tagsIncluded
- Connected channels2
- People on the team3
- AI replies a month1,000
- Transcribed minutes a month250
- Menus, and booking by the botIncluded
- Contacts, calendar and tagsIncluded
- Connected channels5
- People on the team10
- AI replies a month2,500
- Transcribed minutes a month1,000
- Menus, and booking by the botIncluded
- Contacts, calendar and tagsIncluded
- Connected channels10
- People on the team25
- AI replies a month10,000
- Transcribed minutes a month3,000
- Menus, and booking by the botIncluded
- Contacts, calendar and tagsIncluded
Frequently asked questions
Want to see how it works for you?
A free week, no credit card. Connect WhatsApp, write your first answer and watch it go out.